Shipping policy

Processing Time:
Orders are processed within 1-3 business days from the time they are placed. This time frame includes preparing your items, packaging, and dispatching them from our facility.

Shipping Times:
Orders within domestic shipping zones typically arrive in 7-10 business days.

• International Orders: Delivery times vary by destination country and may be extended due to customs processing.
• Peak Seasons and Holidays: Expect possible delays during holidays and peak shopping periods. We will keep you informed if your order is impacted.

Tracking Your Order:
Once your order has shipped, you will receive a tracking email with details to monitor your delivery status.

Customs, Duties, and Taxes:
For international orders, customs duties and taxes may apply and are the responsibility of the recipient. These charges are not included in the item price or shipping cost. We recommend checking with your local customs office for additional information.

Undelivered Packages:
If your package cannot be delivered (due to incorrect address, unavailability, etc.), we will reach out to arrange a reshipment or issue a refund minus any shipping fees.

Lost or Damaged Items:
If your package is damaged in transit or does not arrive, please contact us within 30 days of the expected delivery date. We’ll work with the carrier to resolve the issue.

Policy Updates:
This shipping policy may change without notice to reflect updates in our shipping practices or regulatory requirements. We recommend reviewing this policy before placing an order.

For questions or concerns about your shipment, feel free to contact our customer support team at sales@sundelle.com.

Thank you for choosing to shop with us!